SEND ONLY YOUR CELL PHONE, BATTERY and BATTERY DOOR.
Do NOT include your Charger, SIM card, SD card, Stylus, Instruction Manual or any other accessories.
SEND ONLY YOUR LAPTOP, CHARGER, AND THE DESKTOP FOR HOME COMPUTERS.
Do NOT include anything other than specified.
We can not guarantee the return of any accessories other than the above if sent with the phone or computer
Do NOT Ship your phone or computer in the original box provided with the phone or computer. The box and packaging you used to ship the cellphone or computer to us will be discarded.
As a precaution when shipping your cell phone or computer to us for repair, we urge you to use a shipping carrier that offers the option of tracking and insurance on the package. You have several options such as UPS, FedEx, USPS and many more. There are also many small shipping stores or you now have the option of shipping inside most Office Depot and Staples stores.
It is very unlikely but possible in some rare cases to lose the data in your phone or computer during the repair process. We always recommend back-up of your cellphone or computer data and any third party software, including personal information such as phonebook contact list, pictures, text messages, ringtones, games etc…